6 Practical Steps for SMEs to Get Started with AI

Artificial Intelligence (AI) is no longer the domain of tech giants alone. Today, SMEs across the UK are using AI to improve efficiency, enhance customer service, and uncover new growth opportunities. But for many, the first step can feel overwhelming.

Fortunately, you don’t have to start from scratch. Darter can offer a practical guide to help organisations of all sizes, especially SMEs, understand how to adopt AI responsibly and effectively.

Here are a few practical steps to get you started:

1. Identify a Business Problem, Not a Technology Solution
   Start with a clear business challenge, such as reducing customer churn or improving inventory forecasting, where data is already available. AI works best when solving well-defined problems.

2. Start Small and Iterate
   Consider low-risk pilot projects before investing heavily. Tools like chatbots, automated invoicing, or email categorisation offer fast wins and immediate value.

3. Bring Your People with You

   AI is only as effective as the people behind it. Engage your team early, explain the value, and address concerns openly. When people feel included and supported, they’ll help turn change into progress.

4. Choose the Right Tools and Partners
   You don’t need in-house data scientists to get started. Look for off-the-shelf AI solutions or partner with trusted providers who understand your sector.

5. Build Trust and Transparency
   Following the UK Government’s guidance, ensure your AI systems are fair, explainable, and secure. This not only protects your business but builds confidence with your customers.

6. Assess Your Data Readiness
   AI thrives on data. Begin by auditing what data you already collect and how it’s stored. Clean, well-structured data is the foundation of any successful AI project.

As AI continues to evolve, staying informed and starting small can help your business harness its benefits without the hype. For more detailed guidance, explore the UK Government’s AI Playbook—a free, practical resource tailored for UK businesses.

At Darter we offer an AI accelerator programme helping you navigate through these processes no matter the size of your organisation. We have experience implementing digital transformation in large public sector organisations and have implemented AI solutions in small businesses.